At Jessica Digital, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy.

1. Returns

• You may return most items within 30 days of delivery.
• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
• Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

The following items are not eligible for return:

• Items marked as final sale or clearance.
• Products that are damaged due to misuse, improper handling, or lack of care after delivery.

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed back to your original payment method within 5–10 business days.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from it (unless the return is due to our error or a defective product).

4. Exchanges

If you received a defective or damaged item, please contact us immediately. We will arrange for a replacement or exchange at no extra cost.

5. Return Shipping

• Customers are responsible for paying return shipping costs unless the return is due to our mistake (e.g., wrong item shipped, defective product).
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

6. How to Initiate a Return

To start a return or refund request, please contact our support team with your order details:

Jessica Digital
📍 Address: 5375 Riverdale Ave, Denver, CO 80229, USA
📧 Email: support@jessicadigital.store
📞 Telephone: +1 719 200 0591